Typical jobs in our dealer network
Within our franchise dealer network there are a vast number of occupations which one can choose to develop into a career. Below is outlined some the key roles within the dealer network and a brief description.
The role of the Technician is to diagnose, repair and service the range of products within the dealership in accordance with work specifications, ensuring each customer receives excellent customer service. A diagnostic technician has an excellent understanding of automotive electrics and electronics, is up to date with the latest developments in vehicle system engineering and is willing to further their education/training on a regular basis.
Panel Beaters and Spray Painter are the Emergency Room Technicians of the Motor Industry. These very accomplished craft workers repair body parts damaged by accidents, rust, wear & tear and repaint vehicles that have been repaired or create customised new paint jobs. In Ireland these two crafts come under the job title Vehicle Body Repair Specialist. Due to modern technology the use of computerised and electronically controlled systems is now an important aspect of a Vehicle Body Repairer’s job.
The Part Sales Representative is an important role in the operation of all dealerships. They are the face of the company for many customers and reflect the company’s profile and ethos. The Parts Sales Representative prospects for customers, including calling previous and new customers and maintains regular and satisfactory contact with customers.
The Service Manager ensures that the service process is smooth-running and efficient. They are responsible for the installation, the maintenance and the operational readiness of all the technical equipment in their dealership. They must also ensure well-coordinated cooperation with other departments and adapt the dealership to the requirements of a constantly changing service market.
The role of a Receptionist within the motor industry is to present a friendly face to customers and ensure all customer matters are dealt with in a prompt and professional manner. Efficient administrative backup, including data entry and report generation, must also be provided to the Dealership Team. The receptionist may also assist in company event organisation such as functions, conferences, meetings etc.
A Marketing Assistant plays a key role in the day to day management of a dealership’s social media channels and content creation. They assist in producing bespoke direct marketing campaigns and conducting market research. They also complete detailed analysis on all marketing activities on a monthly basis and often produce reports based on this information.
Members of the Sales Team are responsible for achieving sales objectives and goals and contributing to the profitability of a busy volume dealership whilst maintaining a high level of customer service. The sales team uses their combined sales experience to turn leads into sales and promote the Volkswagen Group Ireland products within the dealership. The Sales Executive must also undertake some administration work for example; registering new vehicles, taxing new vehicles, Invoicing new/used vehicles etc.
The Finance Specialist or Business Manager is a vital role in the operation of any dealership. The role demands skills and competencies in negotiating finance contracts with customers and financial institutions. The role involves liaising with the sales team to maximise finance sales. This role involves developing relations with Volkswagen Bank and administering all of the paperwork associated with finance transactions.