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Head of Group Warranty & CX

Position: Permanent
Posted: 7 days ago

Role Purpose

Volkswagen Group Ireland (VGIE) is wholly owned by Volkswagen AG, the largest automotive company in the world with many of the most iconic automotive brands. In Ireland, we are the national sales company of six brands – Volkswagen, Audi, Skoda, Seat, Cupra and Volkswagen Commercial Vehicles. Our combined share of the Irish automotive market is 25%.

Due to career progression within the Group, we wish to recruit for the position of Head of Group Warranty. Reporting to the Director of Group Aftersales and with responsibility for Volkswagen, Audi, Skoda, Seat and Volkswagen Commercial Vehicles.

Main Duties

  • Working closely with the Dealer Network to ensure efficient operation of the warranty process
  • Risk Mitigation by ensuring partners comply with factory warranty standards
  • Building and maintaining top level warranty related standards at Dealerships and VGIE
  • Provide brands and controlling with accurate and relevant financial data, with a particular focus on forecasting
  • Ongoing liaison with the 5 OEM’s to ensure compliance with processes
  • Continually improve the operational environment of the warranty department through the use of smart technology
  • Management of warranty team to ensure organisational goals are achieved while fostering a good work environment where team members can develop
  • Co- ordination of provision data and build up to brands within the NSC
  • Budgeting warranty costs and material spend
  • Management and inception of used car warranty programmes for brand partners

This Position requires the following skills/competencies:

  • Relevant 3rd level degree qualification and experience
  • Excellent interpersonal and negotiation skills due to high level of cross functional relations and work with multiple stakeholders
  • Strong commercial awareness with a high level of strategic thinking
  • Numerical and analytical with demonstrable attention to detail
  • Strong organisation skills with an ability to work under pressure and meet deadlines
  • Ability to be a team player but also be able to work on own initiative demonstrating ownership
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