Group Aftersales Team

Aftersales

• Our relationship with our customers doesn’t end when they receive their new vehicle.
• Aftersales covers the management of the relationship we share with our customers as they live with and enjoy their vehicle.
• No two days are ever the same in a Dealerships Aftersales Department, each day brings different customers and vehicles, as well as new challenges and opportunities.
• The Dealerships Aftersales Department encompasses the Parts Department, Service Department, Workshop and Warranty Department.
• Due to the numerous roles within the Department, there are ample opportunities for development, many Aftersales and Service managers began their careers as apprentice technicians.

One.Aftersales

• One. Aftersales is the engine room of the VWGI Aftersales Department.
• Working across the six brands in Ireland we provide support to our Dealer Network on a broad range of Aftersales topics such as Customer Care, Warranty, Parts Logistics, Service Market and Digital Aftersales.
• The One. Aftersales team is composed of people from a wide range of backgrounds such as past technicians, service managers, recent college graduates and people who joined from outside the industry.
• Through working with the six brands you are exposed to almost all areas of the organisation and given opportunities to showcase your skills and talent to other Departments.
• There are extensive opportunities for progression in One. Aftersales both within Aftersales and the business as a whole. Many of our members have progressed within the Aftersales Team and previous team members have gone on to work in other areas of the business such as product and planning, sales and Brand Director roles both at home and abroad.

Service Market

• The One. Aftersales Service Market Team manages the commercial element of the Aftersales Business.

• Covering topics such as oil & tyre programs, body repair and paint, and the sales and promotion of spare parts and accessories through both Trade and Own Workshop channels.

• Members of the Service Market Team use data insights, experience, expertise and relationship management to develop and grow the commercial aspects of the Aftersales Business.